Return & Exchange Policy

Thank you for shopping with us. Please read the following policy carefully before placing your order.

1. No Returns, Only Exchanges
We do not accept returns under any circumstances (i.e. change of mind, fit reasons, etc.). We only offer exchanges for eligible issues as listed below.

2. Eligible Exchange Conditions (within 7 days)
You may request an exchange within 7 calendar days from the date of delivery if:

  • The product is defective, damaged, misprinted, or otherwise not as described.
  • The product has a size-related issue (i.e. wrong size, does not match the size chart) provided the product is otherwise intact and unused.

Requests beyond this 7-day window will not be accepted.

3. How to Request an Exchange
To request an exchange, please follow these steps:

a. Email us at Hello@rorosammy.com within 7 days of delivery.
b. Include in your email:

  • Order number and item(s) you want to exchange
  • Clear photographs of the product as received (show defect, damage, or size discrepancy)
  • The original packaging (if possible)
  • Desired size for exchange (if size issue)

4. Inspection & Approval
After you submit your request, we will review the images and details. If approved, we will process and dispatch the replacement (new size or corrected item) to you. The defective/damaged item may be requested back, or you may be asked to return it (if applicable).

5. Shipping Charges

  • For exchanges due to defects or misprints, we will cover the shipping cost for sending you the replacement.
  • For size-related exchanges (i.e. customer ordered wrong size), shipping costs for sending the replacement will be borne by the customer.

6. Condition for Exchange

  • The item must be unused, unwashed, and with all tags and original packaging intact.
  • We reserve the right to refuse exchanges if the item shows signs of wear or damage not attributable to a manufacturing defect.

7. Additional Notes

  • Please keep proof of delivery and the tracking number when receiving the package.
  • Unboxing videos or photos are highly recommended to help document condition at delivery.
  • Exchanges are processed only after the original item passes inspection (if returned).
  • If you don't request the exchange within 7 days, your request will be rejected.

8. Cancellation
If you wish to cancel your order before it has been shipped, please contact us immediately at Hello@rorosammy.com. Once shipped, cancellation is not permitted.