Refund/Cancellation Policy

Thank you for shopping with RORO SAMMY! Please review our refund and cancellation policy below to understand the terms and conditions:

Order Cancellation:

  • If you wish to cancel your order, you must do so within 24 hours of placing the order. After 24 hours, the order will be processed, and no refunds will be issued as every product is custom made.
  • To cancel your order within 24 hours of placing order, please send an email to support@rorosammy.com with the following details:
    • Order ID
    • Your name
    • Your phone number

Refunds:

  • We do not offer refunds for any orders. Once an order is processed, it cannot be refunded due to the custom nature of our products.

Product Unboxing:

  • We advise customers to make a small clip of the product while unboxing the package. This helps in documenting the condition of the product upon delivery.

Return Requests:

  • We do not accept return requests after 7 days of delivery. If you encounter any issues with your order, please contact us within this timeframe.

If you have any questions or need further assistance, please do not hesitate to contact our support team at support@rorosammy.com.

Thank you for your understanding and for choosing RORO SAMMY!

Sincerely, RORO SAMMY Team